Privacy policy

This privacy policy sets out how Wolsey Lodges Limited uses and protects any information that you give when you use this website.

Wolsey Lodges is committed to ensuring that your privacy is protected. We collect only the personal information about you that is necessary for us to process your query or to keep you informed of our services and to develop and improve those services. Any information submitted by you to us is used only by Wolsey Lodges or by third parties working on our behalf to enable our services to be provided to you. We do not sell your personal data.

Wolsey Lodges may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are aware of any changes.

What we collect

We collect direct and indirect information about you. Direct information that we may collect includes your name, address and telephone number, email address and any correspondence you may send us.

Indirect information gathered is via cookies (see our Cookies section below) and would include details of your visits to the website and the resources that you access but such information does not identify you as an individual.

We may also collect information about your mobile phone, computer or other devices from which you access our website such as your IP address, operating system and browser type for analysis and to track and improve how our services are used. This is statistical data about our users’ browsing actions and patterns and does not directly identify any individual.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To ensure that our site is presented in the most effective way to you.
  • To provide information to you regarding developments within Wolsey Lodges, special offers or other information which we think you may find interesting.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email or phone. We may use the information to customise the website according to your interests.
     

Security Cookie Policy

When we collect your personal information, we use strict procedures and security features to prevent unauthorised access (as required by the UK Data Protection Act 1998). However, no data transmission over the internet is 100% secure. As a result, while we try to protect your personal information, Wolsey Lodges cannot guarantee the security of any information you transmit to us and you do so at your own risk. If we decide to change our privacy policy, we will post those changes here so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Cookie Policy

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Newsletters

Wolsey Lodges sends regular newsletters and emails to inform our web users about our properties, products, and services.

Emails may contain tracking facilities. Tracked activity may include when emails are opened and when they are forwarded to others. We store this information in a database for analysis and evaluation to improve and refine future email campaigns and supply you with content more relevant to you.

All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. We do not pass on or sell the personal details of subscribers. You may un-subscribe at any time through an automated system.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website.

Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. This includes booking managers and systems and the personal websites of individual Lodges who have their own form of booking system and method.  You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at info@wolseylodges.com

 We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee of £10 will be payable. If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, we will promptly correct any information found to be incorrect.

E-Commerce

Please note that you must familiarise yourself with the specific terms and conditions that relate to any products (such as vouchers) that you may wish to purchase through our website. 

Before placing an order you will be asked to agree to these terms.  If you do not agree, then you will not be able to order the products from our site.  The terms may be amended from time to time and we ask that you ensure you are familiar with them each time you purchase and that you agree with them before you make a purchase.